What is our Return Policy?
Free Woman LLC does not accept returns. All sales are final.
What is our Exchange Policy?
Free Woman LLC only offers exchanges, no refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange after three days of receiving the item, no later. If you happen to order a product and it is out of stock, you will be eligible for an exchange after three days of ordering, no later, at no extra cost. Each order is packaged with care, but unfortunately things are out of our hands during the shipment process.
What if my product is damaged/defective?
If you receive your order and it is damaged/defective please email firstname.lastname@example.org and a representative will contact you within 1-3 business days. Please include your first & last name and a picture of your damaged/defective order.
What if I thought the appearance of my item was going to be different?
Unfortunately, all sales are final. Please review the item's images and description before your purchase.
What address do I ship my exchange to?
To exchange your product, please mail your package to: Free Woman LLC, 2406 E State Road 60 Box #1453, Valrico FL 33595. Be sure to include the full name that your order was originally placed under. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What if I never received my item?
We are not responsible for lost or stolen packages after they leave the Free Woman LLC facilities. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You will receive compensation for your lost/stolen package through the shipping carrier.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes